Success Story | How Crnogorski Telekom Reduces Verification Costs by 80% Thanks to Didit

What is Crnogorski Telekom:

Crnogorski Telekom is Montenegro's leading telecommunications operator, a subsidiary of Deutsche Telekom Group, providing comprehensive services to over 550,000 users. The company dominates 34.80% of the national market and has experienced impressive growth of 16.2% during 2024. With a focus on innovation and customer experience, Crnogorski Telekom drives connectivity and technological modernization throughout Montenegro.

Current situation:

As a leader in the telecommunications space, Crnogorski Telekom must ensure that new customers receive an onboarding experience aligned with their brand, without sacrificing compliance with KYC and AML regulations. The telecommunications industry is the second most affected sector by identity fraud after banking, requiring operators to develop new ways to remotely validate user identity without compromising security. All this is happening in a rapidly evolving technological market, with eSIMs seeking to position themselves as the new standard.

Our solution:

Faced with this challenge, Crnogorski Telekom found in Didit the ideal ally to combat identity fraud, scale operations, and ensure regulatory compliance. How do we do it?

• Document verification: Crnogorski Telekom must comply with national and international KYC regulations. Thanks to Didit, they can validate official documentation from Montenegro (passport, national ID, driver's license, or residence permit) and from 220 other countries and territories, detecting potential fraud through customized AI systems while extracting information accurately.
• Facial recognition: Thanks to our facial recognition system with liveness detection using active or passive methods, Crnogorski Telekom can guarantee the real presence of the person attempting verification, eliminating problems with deepfakes, masks, or pre-recorded videos.
• White-Label KYC Solution: Crnogorski Telekom offers an immersive experience to customers during the onboarding process thanks to the customization of the KYC flow with their domain, colors, and logos.

All this helps the company comply with local and international regulations regarding Know Your Customer (KYC) and Anti-Money Laundering (AML) while reducing onboarding to less than 30 seconds.

Why Didit?

"

Didit has consistently proven to be an exceptionally valuable partner, delivering a stable and highly adaptable solution. What truly sets them apart is their outstanding responsiveness and unwavering dedication to addressing challenges in the field of online verifications. Their commitment to our success has made a significant difference.

"

Vuk Adžić

Head of the E-Business Department at Crnogorski Telekom

The results:

Didit's technology has helped Crnogorski Telekom significantly reduce costs related to customer identity verification by 80%. Additionally, by offering an immersive and personalized onboarding, the company expects to improve its conversion rate in the coming months. With other verification providers, this would have been very difficult due to their high costs and lack of customization.

Meanwhile, the telecom operator's users have also benefited from an onboarding process that can be completed in seconds. In a sector like telecommunications, where speed is key, providing quick, secure, reliable, and trustworthy access is essential for success.

Want to be our next success story?

Didit offers free and unlimited identity verification and KYC solutions, along with other premium features (such as White-Label KYC or AML Screening, among others) for all companies, regardless of industry or size. If you're looking for an alternative to reduce operational costs or comply with anti-money laundering regulations, contact us! We want to make you our next success story.